Privacy Policy

Who we are

Andina Foods, S.A. de C.V. ("Andina Foods," "we," "us," or "our"), with offices in Ciudad de México, México, is the party responsible (responsable) for the processing of your personal data. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over it. It applies to this website (andinafoods.mx) and to the commercial and operational relationships we maintain with our customers, suppliers, and candidates.

Personal data we collect

Depending on how you interact with us, we may collect:

• Identification and contact data: name, company or business name, job title, email address, telephone number, and business location.
• Commercial data: ordering history, delivery addresses, business type, and the details you share when requesting to become a customer or supplier.
• Recruitment data: the information contained in any résumé, application, or message you send us when applying for a role.
• Browsing data: technical information collected automatically through cookies and similar technologies when you visit this website (see "Cookies and web technologies" below).

We do not collect sensitive personal data through this website, and we ask that you not send it to us unless we specifically request it for a defined purpose.

How we use your data (purposes)

Primary purposes — necessary for our relationship with you:

• To respond to inquiries submitted through our contact and "become a customer" forms.
• To evaluate, set up, and manage customer and supplier accounts.
• To process, fulfill, deliver, and invoice orders, and to provide customer service.
• To evaluate candidates for open positions.
• To comply with applicable legal, accounting, and regulatory obligations.

Secondary purposes — not required for our core relationship, and which you may opt out of at any time:

• To send you commercial communications, service updates, and information about our offering.
• To carry out internal statistics, surveys, and quality and service improvement.

If you do not wish your data to be used for the secondary purposes, you may tell us at any time by writing to privacidad@andinafoods.mx. Refusing the secondary purposes will not affect the products or services you receive from us.

Transfers

Andina Foods does not sell your personal data. We may share it, only as necessary, with: service providers that act on our behalf (such as logistics, IT, and payment partners); group companies and business partners involved in fulfilling your order; and competent authorities when required by law. Where consent is legally required for a transfer, we will request it. Transfers permitted under Article 37 of the LFPDPPP (for example, those required by law or necessary to perform a contract in your interest) may take place without your consent.

Your ARCO rights

You have the right to Access your personal data, to request its Rectification when it is inaccurate, to request its Cancellation when you believe it is no longer needed, and to Object to its processing (the "ARCO" rights). You may also withdraw any consent you have given.

To exercise these rights, send a request to privacidad@andinafoods.mx with: (1) your name and a means to contact you, (2) documents proving your identity (or your representative's authority), (3) a clear description of the data and the right you wish to exercise, and (4) any detail that helps us locate your data. We will respond within the timeframes set by law.

How to limit the use or disclosure of your data

You may ask us to limit the use or disclosure of your personal data by writing to the address above. You may also unsubscribe from our commercial communications at any time using the link included in each message.

Cookies and web technologies

This website uses cookies and similar technologies to operate correctly, remember your language preference, and understand how the site is used so we can improve it. You can disable or delete cookies through your browser settings, though some parts of the site may not function as intended if you do.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, services, or legal obligations. The current version will always be published on this page, with its update date. Material changes will be communicated through this website.

How to contact us

For any questions about this Privacy Policy or your personal data, contact our Personal Data team:

Andina Foods, S.A. de C.V. — Ciudad de México, México
Email: privacidad@andinafoods.mx · General: contacto@andinafoods.mx

If you believe your right to data protection has not been properly addressed, you may contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI).